At 99 Bed Responsible Gaming — Enjoy the fun, within limits

1What Is Responsible Gaming and Why It Matters

Responsible gaming isn't just about playing less — it means enjoying gaming with awareness of your budget, your time, and your mental state. At 99 bed, we believe gaming should be part of your entertainment, not the center of your life.

Online gaming is growing rapidly in Bangladesh. Along with this popularity, however, some users are showing signs of excessive dependency. 99 bed wants every user to play and have fun — but always within healthy limits.

Responsible gaming is not just an ethical obligation for us — it's a core business commitment. A happy, healthy player is our greatest asset, and we're with you every step of the way.

2Recognizing Signs of Problem Gaming

It's not always easy to tell when gaming has shifted from entertainment to a problem. Watch out for these signs in yourself or someone you care about:

• Spending beyond your budget and playing more to chase losses.
• Prioritizing gaming over family, friends, or work.
• Lying about gaming or playing in secret.
• Feeling restless, irritable, or low when unable to play.
• Spending borrowed money or draining savings on gaming.
• Repeatedly trying to cut back on gaming but failing.
• Neglecting sleep, meals, or your own health.

3Simple Ways to Keep Yourself Safe

Responsible gaming doesn't require big, drastic steps. Small, mindful habits make all the difference. Follow the tips below to easily maintain a healthy approach to gaming:

1. Set a monthly budget: Decide in advance how much you will spend on gaming each month — and stick to that budget, no matter what.
2. Respect your time limits: Set a maximum daily playtime, use a timer, and take breaks when your time is up.
3. Learn to accept losses: Chasing losses is a dangerous habit. Every game is independent — previous results have no bearing on what comes next.
4. Play when you are in a good headspace: Avoid gaming when you are feeling down, lonely, or under the influence of alcohol. Your decision-making is impaired in these states.
5. Make time for other activities: Set aside time for family, friends, hobbies, and healthy activities so that gaming remains a small part of your life.
6. Take regular breaks: Avoid long unbroken sessions — take regular breaks. Get up, have some water, and rest your eyes.

4Limits — Where and How to Find Them

In your 99 bed account settings, you can easily set various types of limits. These take effect immediately, but any request to increase them requires a 24-hour processing period.

5Self-Exclusion Process

If you feel you need a break for a while or no longer want to play, use the self-exclusion feature. During this period, you will not be able to log in to the platform and will not receive any promotional emails.

Your account balance will be kept safe during the self-exclusion period. If you wish to reactivate your account after it expires, you will need to contact the support team and complete a cooling-off period.

1. Go to Account Settings: After logging in, go to the "Responsible Gaming" option in the profile menu.
2. Select Self-Exclusion: Click the "Self-Exclusion" tab and choose your period — 30 days, 90 days, 1 year, or permanent.
3. Confirm: Enter your password to confirm. This will take effect immediately.
4. Notify support: You can also request self-exclusion by emailing us at [email protected].

6Protection of Minors

99 bed strictly prohibits anyone under 18 from gaming on our platform. Age is verified at registration, and ID may be requested in cases of doubt.

If you're a parent or guardian with children or teenagers at home, take the following steps:

• Keep your 99 bed account password away from children.
• Use a PIN or biometric lock on your devices.
• Install parental control software on computers and mobile devices.
• Have open conversations with your children about the risks of gaming and gambling.
• If you have any concerns, notify the support team right away.

7Help & Professional Advice

Dealing with a gaming problem alone can be tough. Beyond 99 bed's support team, professional help is available. Reaching out takes courage — there's nothing to be ashamed of.

Alongside direct support, 99 bed can connect you with professional mental health services. Your information will be kept completely confidential.

8The 99 Bed Promise

99 bed is more than a gaming platform — we're committed to building a responsible community. Every feature, every offer, and every interaction is designed with player wellbeing as our top priority.

What 99 bed does to promote responsible gaming: we regularly analyze gaming patterns to proactively reach users who may be at risk. All marketing materials carry responsible gaming messaging. Staff are trained to identify problematic gaming behavior.

• We never encourage chasing losses or playing on impulse.
• If problematic behavior is detected, we will reach out proactively.
• Self-exclusion requests are never complicated or delayed.
• Our support team is available 24/7, every day of the week.
• We take every precaution to protect minors on our platform.